End of Support – Old Versions of Microsoft Outlook

16 Mar 2023

Are you still using an old version of Microsoft Outlook?

If so, some of your functions may soon become unsupported.

If you have email accounts as part of your hosting package with us, they use the Microsoft 365 network and many of our clients use the Microsoft Outlook software to check their emails. As technology and software is changing Microsoft is starting to end support for older versions of their software and it’s coming to that time for some versions of Outlook.

Older Versions of Outlook – End of Support

While older versions of Outlook can be used to connect to email accounts, they may not have full compatibility with the latest email and security standards. It is recommended to use the latest version of Outlook, such as Outlook 2019 or Outlook for Microsoft 365. This will ensure that you have access to the latest features and security updates, as well as the best possible email experience.

If you still prefer to use an older version of Outlook, you should still be able to connect to your email account, but you may experience some limitations or compatibility issues. And we can only provide very limited support if you are on a version of Outlook that Microsoft have officially stopped supporting – this is because some support issues may not be able to be resolved, as the older software just won’t connect in the same way to your email account.

Important Dates from Microsoft Concerning Support Timelines

The following table lists the Office versions that are supported for connecting to Microsoft 365 services. For example, connecting to Exchange Online, SharePoint Online, or OneDrive for Business.

Office Version: Microsoft 365 Apps
Support for Connection Until:
As long as you’re using the most recent updated version.

Office Version: Office 2019
Support for Connection Until: October 10, 2023

Office Version: Office 2016
Support for Connection Until: October 10, 2023

Office Version: Office 2013 with Service Pack 1
Support for Connection Until: April 11, 2023

Read the official info from Microsoft

Outlook 2013 is the next one to drop off the support list, so if you’re using Outlook 2013, good work on getting so many years out of it, but that’s now 10 years old so it’s probably time for an upgrade soon.

If your email in Outlook is running smoothly then there’s no need to rush out and upgrade, but down the track, if you have any issues with your email in Outlook one of the first things we will do is ask you to upgrade to the latest version.

Ideally, you should talk to your IT provider about upgrading to Microsoft Office 365, or if you have email accounts with us, and don’t have an IT person, get in touch, and we can upgrade you to 365.